Terms & Conditions

How to Order & Make Payment?

• NO PAYMENT = NO ORDER

1) Kindly email your list of order to nanamishop99@gmail.com for confirmation.           
(Please do not post up your details in the comment box.)

Full Name:

Postal address:

Handphone:

Preferred: Self collection / Pos Laju/ Skynet/ Normal air parcel?

Item 1:

           Name of the item:

           Quantity:

           Price:

Item 2:

           Name of the item:

           Quantity:
           Price:



Total payable amount: RM
         
2) Bank details & total amount will be sent through confirmation email to you.


3) Payment for the items must be made within 48 hours after receiving confirmation email, else order will be canceled. (Advance full payment has to be made to secure item including self-collection method).


4) Please notify us through email or SMS upon payment. Kindly provide your transaction details as below if needed:

     1. Full name & contact number

     2. By ATM or Internet transfer (keep copy of record for safety reason)

     3. Transaction details

         - Reference number

         - Date & Time of transfer

         - Total amount transferred/banked in


5) We will send you a confirmation mail after receiving the payment.

6) The parcel will be sent out on the same day if the payment has been received before 1pm on working days. Else the parcel will be sent out on the 2nd working day and a notification mail with parcel tracking number will be sent to you too. Normally it takes about 1-3 working days to reach your doorstep depends on the courier service you choose and the area you are staying.

• Self-collection area:
  Miri (around town area only)

Shipping fees/Postage?   

• All prices are excluding shipping fee/postage.

• Buyers have to pay their own shipping fee/postage. However, we are providing flat postage rate for whole Malaysia. As for other countries, you can refer to the courier service you choose. Would recommend Pos Malaysia though.

• Delivery is done through Poslaju, normal air parcel or Skynet

• The International shipping fee charges are based on the size and weight of the particular item.

• Flat postage rate for Malaysia:

          Poslaju/Skynet (1-2 working days)
         1. RM12 (West Malaysia/Sabah)
         2. RM10 (Sarawak)
                 

         Air parcel 
         1. RM8 (whole Malaysia) 
(Recommend to the customers who purchase facial masks. Parcel less than 2kg only. It takes 4-5 working days)

       

p/s: Please be noted that flat postage rate is only for skincare and cosmetic. Face & eye masks are excluded due to low profit margin and heavy weight. We recommend customers to use normal air parcel. Thanks! 

A kind reminder:

• Please check through your orders before sending in; no changes/cancellation of orders can be made after payment done.

• All items sold are Non-exchangeable & Non-Refundable.

• We reserve the rights to add, modify or delete any price, product, service or new item referred to this page without prior notice.

• For safety reasons, for sensitive/allergic skin users, please test a little amount first. Stop using the products if skin irritation occurs. We shall not be held responsible for any skin irritation occurring from using the products. 

Disclaimer
All item will be check for flaws before sending out. Due to our company hygiene policy, we do not accept refund/exchange after item is sold.  All our goods are 100% authentic and directly imported from USA and Korea. 

*You are welcome to join as our blog's follower and notify us for verification. Once you are our member, you are entitled for birthday treats and more freebies such as masks, testers, miniatures, cosmetic pouches etc. Happy shopping!~